Hand Sourced

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Download a credit application here.           Request our latest catalogue here.

BRISBANE OPENING HOURS

Mon – Thurs 4am-3pm. Fri 4am – 1pm. Closed weekends & public holidays.
Orders to orders@handsourced.com.au 24 hours / 7 days a week.
Collections can be made from Canberra Road, Hemmant (24 hours notice)

BEECHWORTH OPENING HOURS

Orders to orders@handsourced.com.au 24 hours / 7 days a week.
Collections can be made from Stanley 3747 (by prior notice)

PRICING

Pricing as appears in the food service catalogue is current as at January 2020. Price variations may apply after this date. Please check when ordering. All prices quoted are ex GST unless specified.

ACCOUNTS

Terms are COD unless approved. 30-day accounts available for approved applicants.  Interest may be applied to overdue accounts. Payments can be made by EFT, cheque, cash, or by credit card with our office. Please note 2.5% fee for Visa & MasterCard and 3% for American Express. Goods remain the property of Hand Sourced until invoices are fully paid. 

DELIVERIES and FEES

MINIMUM ORDER VALUE FOR FREE DELIVERY $500.00
Deliveries to regional areas may incur additional freight costs.

Pick up Metro Brisbane | Beechworth
No charge

Delivery
Metro Brisbane
(15k CBD radius)
$35.00 –  Free Delivery over $500.00

Gold Coast
$35-00-45.00 

Brisbane (Outer) & Sunshine Coast
$35.00-40.00 

Northern NSW, Northern Rivers NSW
Road Freight charges will apply

Beechworth (pick up or delivery)
No charge

Wangaratta, Albury, Wodonga
$35.00-$45.00 per drop (if local stock is available, otherwise air freight applies)

Sydney, Melbourne, Adelaide
All interstate freight will be sent via Virgin Air to your closest major airport. Flight connections to minor airports can be arranged using Australia Post airfreight.  A $35.00 fee may be added for freight into the airport. Courier out of major airports is the client’s responsibility.  All chilled and frozen goods are sent with the utmost care and attention, however, freight sent other than Virgin Air is not insured for loss or damage. VIRGIN AIR collection centres can be found at www.virginaustralia.com/au/en/bookings/cargo/cargo-contact-list

All Interstate orders are at your cost.
Approximate pricing for Sydney & Melbourne:

2-5kg $69.70  
5-10kg $89.70-$99.70  

Approximate pricing for other areas can be requested by contacting us.

Theses figures are estimates only, and will vary up or down. These amounts are set by VIRGIN freight. We understand air freight is expensive, and we do not inflate these costs and bear all packaging costs ourselves.  Please feel free to contact freighters to get your own quote, we will happily work with your chosen freighter. 

 

CREDITS & RETURNS

Claims for credits & returns must be made in writing within 24 hours of receipt of the goods. Goods must be either returned or available for pick up and must be in original packaging and unopened/unused. If we provide credit, our terms are strictly applicable. If you are experiencing financial difficulties, please make contact to discuss.

TEMPERATURE CHECK POLICY

We welcome temperature checks on all our goods but will only accept returns when the following procedure is followed:
– Temperature must be checked immediately on delivery in the presence of the driver. All drivers have been instructed to wait for a temperature check on request.
– If a reading is outside the acceptable range the driver must be notified. Following this a reading of the internal temperature will be taken using a probe thermometer.
– Any goods spoiled in this process will be returned with the driver and will be credited against the customer’s account. Only if the reading is outside the acceptable range, the goods can be returned with the driver and a full credit will be given.
– The driver will record the temperature of the goods, the delivery vehicle and the time.
– A temperature reading for the delivery vehicle will be taken and recorded on the invoice.
– On return of the goods a credit will be issued to the customer, the goods will be disposed of and corrective action will be raised.

DELIVERY TIMES

We are unable to guarantee specific delivery times. If you have a special request, please make this clear when placing your order and we will aim to accommodate where possible. If your business is not open during normal business hours, please make alternative arrangements for the delivery. If no one is at the business to receive the goods a delivery fee will be charged for each subsequent return delivery attempt. We are unable to avoid deliveries during certain hours; however, we will endeavour to cause minimum disruption during deliveries.

PRODUCT AVAILABILITY

Our products are produced on small family farms and as a consequence of seasonality and production schedules, products may from time to time be unavailable or of limited supply.

 

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Customer Service

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  • Contact us: Brisbane QLD
  • Contact us: Beechworth VIC

Instagram

Have you ordered your multi award winning #christm Have you ordered your multi award winning #christmas #sommerladheritagechicken yet? Available in sizes up to 3kg, these chooks have grown over 3-4 months and have the deep, rich flavour of old fashioned chickens. They are now frozen and ready for your Christmas table. Order through @thestoresgrocer or via our website. #sommerladchicken #oldfashionedchicken
Another shot of that amazing spiced roast goose. I Another shot of that amazing spiced roast goose. It’s a great recipe and I’m happy to share it. Interested? #christmasgoose
Don’t wait until your #gooseiscooked! Last days Don’t wait until your #gooseiscooked! Last days to order your Christmas goose - but only available to the #brisbane cbd and surrounds, #goldcoast and #sunshinecoast. Link in profile.
sparrygrasstart - recipe testing recommences. Loca sparrygrasstart - recipe testing recommences. Local  asparagus, local eggs, local cheese. That’s a winner! #willalwaysbesparrygrasstome
Drooling over here. @chefstuartbell’s Fair Game Drooling over here. @chefstuartbell’s Fair Game Venison, red cabbage, golden beetroot,  pickled raspberries & pepper berry jus. Special at @harrysonbuderim.  Perfect day for a coastal drive, yes? #sogood #ethicalchefs #realfoodsupporters
Posted @withregram • @grasslandpoultry Hanging o Posted @withregram • @grasslandpoultry Hanging out with these young Heritage Sommerlad Chickens....and all the wonderful green grass...everyone is enjoying it!  Truely pasture raised chickens. #freechoice #nocages #regenerativeagriculture #pastureraised #pasturedpoultry #pasturechickens #farmingwithintegrity #ethicallyproduced #sustainablefarming #regenerativefarming #knowyourfarmerknowyourfood @pastured_proof
Do you like a bit of variety in your life? Make th Do you like a bit of variety in your life? Make the most of slow cuts, roasts and tender quick cuts by picking and choosing what goes into your mixed venison carton - perfect for the family and the discerning cook 👨‍🍳 public retail only- options on the website :)
Spiced Sommerlad heritage chicken wings are a big Spiced Sommerlad heritage chicken wings are a big hit in our household especially for finger food on a Friday night. Wings are pretty hard to get, but at the moment there’s just a few packs left in some of the mixed cartons we’ve got available on the website. We only get these a few times a year so if you’ve been waiting now is the time! Head over to the website to order. #heritagechickendoneright
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PROOF Pasture Raised on open fields certified

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Certificate of Accreditation 124202000 under the Food Production (Safety) Act 2000