Hand Sourced

Download a credit application here.           Request our latest catalogue here.

BRISBANE OPENING HOURS

Orders to orders@handsourced.com.au 24 hours / 7 days a week.
Collections can be made from Colmslie Road Murrarie, Brisbane with 24 hours notice.
Mon – Fri 6am-2pm. Closed weekends & public holidays.

BEECHWORTH OPENING HOURS

Orders to orders@handsourced.com.au 24 hours / 7 days a week.
Collections can be made from Stanley 3747 (by prior notice)

PRICING

Pricing as appears in the food service catalogue is current as at September 2021. Price variations may apply after this date. Please check when ordering. All prices quoted are ex GST unless specified.

ACCOUNTS

Terms are COD unless approved. 30-day accounts available for approved applicants.  Interest may be applied to overdue accounts. Payments can be made by EFT, cheque, cash, or by credit card with our office. Please note 2.5% fee for Visa & MasterCard and 3% for American Express. Goods remain the property of Hand Sourced until invoices are fully paid. 

DELIVERIES and FEES

BRISBANE / QLD DELIVERY 

  • Metro Brisbane (15k CBD radius) $35.00 (may vary)
  • Gold Coast $45.00 (may vary)
  • Brisbane (Outer) & Sunshine Coast, Montville, Maleny, Bribie $45.00 (may vary)
  • Toowoomba and surrounding areas $65.00 (may vary depending on location). If we are unable to deliver to your Toowoomba address, pick up is available in central Toowoomba.
  • Gympie, Hervey Bay, Esk, Warwick $45.00 – $90.00 depending on location
  • Areas north of Hervey Bay: Contact us to arrange delivery or receive a quote.

Don’t see your location? Contact us to arrange delivery or receive a quote.

  • Northern Rivers NSW $55.00-$75.00 depending on location (fee increases for 12 cartons and over).

SYDNEY / NSW – this delivery service is outsourced. Expect to pay $60.00-$80.00 approximation. Contact us before ordering to receive a quote.

CANBERRA / ACT
– this delivery service is outsourced. Expect to pay $70.00-$90.00 approximation. Contact us before ordering to receive a quote.

MELBOURNE / VIC
– this delivery service is outsourced. Expect to pay $90.00-$110.00 approximation if product is leaving Brisbane. For products leaving Melbourne, expect to pay $35-00 – $50.00. Contact us before ordering to receive a quote.

ADELAIDE / SA
– this delivery service is outsourced. Expect to pay $90.00-$120.00 approximation if product is leaving Brisbane. For products leaving Melbourne, expect to pay $45-00 – $60.00. Contact us before ordering to receive a quote.

PERTH / WA Contact us before ordering to receive a quote.

DARWIN / NT  

Currently unavailable

HOBART / LAUNCESTON / TAS

Currently unavailable

FREIGHT DETAILS

Refrigerated Road:

  • In metro and CBD areas, we can usually arrange delivery via refrigerated road collection to your home (location dependent).
  • You are welcome to organise your own freight quote, please request a weight guide from us prior to submitting your order. Let us know when you are ready to go and we’ll have your order waiting for the courier. The address for courier pick up is Dock 10, 77 Colmslie Road Murrarie, Brisbane (or) Cold Xpress, Melbourne. Please note that cross-dock and release fees apply to all road deliveries and will need to be added if choosing your own courier. 

Air Freight:

  • Flights to major airports on an ‘airport to airport’ basis.  
  • Air freight delivery fees are set by the airline, and a quote can be obtained by emailing us.     

Quotes are estimates only, and will vary up or down.  We understand freight is expensive, and we do not inflate these costs and bear all packaging costs ourselves. Please feel free to contact freighters to get your own quote, we will happily work with your chosen freighter. 

Freight and delivery information

The purchaser has the responsibility to provide accurate details for deliveries. Hand Sourced attempts to ship all orders within 5 business days of order payment and item availability unless requested otherwise.

CREDITS & RETURNS

Claims for credits & returns must be made in writing within 24 hours of receipt of the goods. Goods must be either returned or available for pick up and must be in original packaging and unopened/unused. If we provide credit, our terms are strictly applicable. If you are experiencing financial difficulties, please make contact to discuss.

TEMPERATURE CHECK POLICY

We welcome temperature checks on all our goods but will only accept returns when the following procedure is followed:
– Temperature must be checked immediately on delivery in the presence of the driver. All drivers have been instructed to wait for a temperature check on request.
– If a reading is outside the acceptable range the driver must be notified. Following this a reading of the internal temperature will be taken using a probe thermometer.
– Any goods spoiled in this process will be returned with the driver and will be credited against the customer’s account. Only if the reading is outside the acceptable range, the goods can be returned with the driver and a full credit will be given.
– The driver will record the temperature of the goods, the delivery vehicle and the time.
– A temperature reading for the delivery vehicle will be taken and recorded on the invoice.
– On return of the goods a credit will be issued to the customer, the goods will be disposed of and corrective action will be raised.

DELIVERY TIMES

We are unable to guarantee specific delivery times. If you have a special request, please make this clear when placing your order and we will aim to accommodate where possible. If your business is not open during normal business hours, please make alternative arrangements for the delivery. If no one is at the business to receive the goods a delivery fee will be charged for each subsequent return delivery attempt. We are unable to avoid deliveries during certain hours; however, we will endeavour to cause minimum disruption during deliveries.

PRODUCT AVAILABILITY

Our products are produced on small family farms and as a consequence of seasonality and production schedules, products may from time to time be unavailable or of limited supply.

 

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