Collection and Delivery
Where a deposit is required, the balance of your account is subject to any final weights. Payment of all balances must be made prior to collection or delivery, and can be made via bank transfer or credit card (a 2.5% credit surcharge applies), and totals including delivery will be issued via invoice. Please check our shipping and delivery page for all rates, courier terms and information.
BRISBANE COLLECTION Orders may be collected from ACTC cold stores, Canberra Road, Hemmant, Brisbane (unless specified otherwise). Appointments for pick up must be made 24 hrs in advance within 4am-3pm Mon-Thurs, 4am-1pm Fri and will be available within 24 hours after payment of your final receipt.
LOCAL QLD DELIVERY We deliver throughout Brisbane, Gold and Sunshine Coasts, and the Toowoomba regions by sub-contracted refrigerated courier services. Please get in touch if you need delivery outside these areas. Delivery fee is set by the refrigerated courier and ranges from $35.00 (Brisbane and suburban) - $65.00 (Coastal and Ranges). All orders are packed in sealed boxes. Your produce will remain fresh/frozen inside the courier service vehicle. Couriers can not leave fresh or frozen meat unattended, so please ensure someone will be available to receive. Please visit our shipping and delivery page for rates. Air freight may apply to regional areas.
REGIONAL QLD DELIVERY Delivery is available to most locations throughout South East Queensland and Northern New South Wales. Please visit our shipping and delivery page for costings. Air freight may apply depending on your location. All orders are packed in sealed boxes. Your produce will remain fresh/frozen inside the courier service vehicle. Couriers can not leave fresh or frozen meat unattended, so please ensure someone will be available to receive.
INTERSTATE DELIVERY Most interstate freight can be sent via Cool Couriers road freight to your home address (slower); or by Virgin/Qantas Freight to your closest major airport listed here on an 'airport to airport' basis (faster).
- Refrigerated Road: Please request a weight guide from us prior to submitting your order. You can then organise your own refrigerated road collection and delivery to suit your details. Obtain your road delivery quote here. Let us know when you are ready to go and we'll have your order waiting for the courier. The address for courier pick up is Canberra Road, Hemmant, open 4am-3pm Mon-Thurs, 4am-1pm Fri.
- Virgin Freight: Flights to major airports listed here on an 'airport to airport' basis. Please determine you live within range prior to ordering. Fees will also apply for delivery to the Brisbane airport at a rate of $45.00 per drop. Air freight delivery fees are set by the airline, and a quote can be obtained by emailing us.
Your produce will be packed in sealed boxes and will remain fresh/frozen inside the aircraft and courier service vehicles, and if using VIRGIN freight, you will need to arrange to collect your item from the designated airport inside the detailed opening hours as terminal freezing is not available. Please refer to our shipping and delivery page for costings. or contact us for more information.