Freight and Delivery – Website Orders
By submitting an order and accepting Terms and Conditions, you are agreeing to abide by the freight and delivery details set out below. Please read this delivery information carefully.
Please do not submit your order until you understand all delivery charges associated. We reserve the right to withhold deposits for orders that fall outside outlined delivery areas, or where you deem delivery costs too high. Delivery costs are set by ROAD or AIR couriers and are outside our control. Please note that by submitting your order and accepting our terms and conditions you are agreeing that you are within currently available delivery/pick up areas and accept all costs in transporting your goods to you. In most instances, your order is processed by our farmers or shooters to meet your requirements, and the animal is not able to return to their paddock or bushland. You accept full responsibility for all shot or processed to order goods.
Delivery of all website orders is available to the following areas by sub-contracted refrigerated road or air courier services. Please contact us if your area or location is not currently listed. Deliveries to regional areas may incur additional freight costs. All orders are packed by producers and arrive in sealed boxes, and delivery covers up to 10 cartons per drop. Your produce will remain fresh/frozen inside the courier service vehicle of choice. Couriers can not leave fresh or frozen produce unattended, so please ensure someone will be available to receive. Please let us know if you require a time estimation as all couriers run differently.
Covid19 border closures and effects on small farms has had devastating effects on much of our supply. We are working hard to open supply and delivery as fast as possible.
CURRENT DELIVERY AREAS (as of March 2021)
BRISBANE COLLECTION
Orders may be collected from ACTC cold stores, Canberra Road, Hemmant, Brisbane. Appointments for pick up must be made 24 hrs in advance within 4am-2pm Mon-Thurs, 4am-1pm Fri and will be available within 24 hours after payment of your final receipt.
BRISBANE / QLD DELIVERY
- Metro Brisbane (15k CBD radius) $35.00 (may vary)
- Gold Coast $45.00 (may vary)
- Brisbane (Outer) & Sunshine Coast
- Montville, Maleny, Bribie $45.00 (may vary)
- Toowoomba and surrounding areas $65.00 (may vary depending on location). If we are unable to deliver to your Toowoomba address, pick up is available in central Toowoomba.
- Gympie, Hervey Bay, Esk, Warwick $45.00 – $90.00 depending on location
Don’t see your location? Contact us to arrange delivery or receive a quote.
- Northern Rivers NSW $55.00-$75.00 depending on location (fee increases for 12 cartons and over).
SYDNEY / NSW
(fee increases for 12 cartons and over).
- Northern Rivers NSW $55.00-$75.00 depending on location
- Iluka, Grafton, Yamba, Maclean, Ballina now available, please contact us for pricing
- Kyogle, Lismore, Casino now available, please contact us for pricing
- Sydney CBD and metro: now available, please contact us for pricing
- NSW regional: now available to some areas, please contact us for pricing
Don’t see your location? Contact us to arrange delivery or receive a quote.
CANBERRA / ACT (select products only, contact us before ordering)
- Canberra CBD and metro: now available, please contact us for pricing
MELBOURNE / VIC (select products only, contact us before ordering)
- Melbourne and CBD: now available, please contact us for pricing
- Regional – all areas: now available, please contact us for pricing
BEECHWORTH COLLECTION: (select products only, contact us before ordering)
Orders may be collected from the Stanley township, (prior notice required); or LINK cold stores, Wangaratta (by arrangement). Appointments for pick up must be made 24 hrs in advance and will be available within 24 hours after payment of your final receipt.
ADELAIDE / SA (temporarily suspended)
Don’t see your location? Contact us to arrange delivery or receive a quote.
PERTH / WA (temporarily suspended)
Don’t see your location? Contact us to arrange delivery or receive a quote.
DARWIN / NT (temporarily suspended)
Don’t see your location? Contact us to arrange delivery or receive a quote.
FREIGHT DETAILS
Refrigerated Road:
- In metro and CBD areas, we can usually arrange delivery via refrigerated road collection to your home (location dependent).
- You are welcome to organise your own freight quote, please request a weight guide from us prior to submitting your order. Let us know when you are ready to go and we’ll have your order waiting for the courier. The address for courier pick up is Canberra Road, Hemmant, open 4am-2pm Mon-Thurs, 4am-1pm Fri. Please note that cross-dock and release fees apply to all road deliveries and will need to be added if choosing your own courier.
Air Freight:
- Flights to major airports listed here on an ‘airport to airport’ basis. Fees will also apply for delivery to the Brisbane airport at a rate of $45.00 per drop. If using AIR freight, you will need to arrange to collect your item from the designated airport inside the detailed opening hours as terminal freezing is not available.
- Air freight delivery fees are set by the airline, and a quote can be obtained by emailing us.
Freight and delivery information
The purchaser has the responsibility to provide accurate details for deliveries. Hand Sourced attempts to ship all orders within 5 business days of order payment and item availability unless requested otherwise.
We are unable to guarantee specific delivery times. If you have a special request please make this clear when placing your order and we will aim to accommodate where possible. If you are not available during normal business hours, please make alternative arrangements for the delivery. All goods must be received in person and cannot be left unattended. If no one is available to receive the goods any delivery fees for each subsequent return delivery attempt and any docking costs incurred are the responsibility of the receiver and will be required in full before subsequent delivery.
Claims for credits & returns must be made in writing within 24 hours of receipt of the goods. Goods must be either returned or available for pick up and must be in original packaging and unopened/unused. If we provide credit, our terms are strictly applicable. Uninsured items are non refundable.
