By ordering and/or purchasing products from our website, you are entering into a public wholesale agreement and you confirm that you accept our terms and conditions.
‘We’ or ‘Us’ means Hand Sourced, Brisbane (web orders) and/or its affiliates.
All content description attempts to be as accurate as possible. However, we do not warrant that product descriptions placed by farmers or producers is accurate, complete, reliable, current, or error-free.
Whilst every effort is made to accurately describe all produce, there may be slight variation in product colour, packaging design or specification. These variations may arise with location of growers or farmers, climate and/or environmental impacts.
Product Satisfaction and Returns Policy
Your deposits, final payments, and goods are non-refundable except in special circumstances where you are dissatisfied with the product or service in line with the Fair Trade Practices Act. Refunds are not available for change of mind. If animals are marked ‘killed/shot/processed to order’ and the process has been initiated or completed, the sale is deemed final. If you are dissatisfied with your produce, please contact us by email or contact form within 24 hours of receipt of your produce so we can discuss an appropriate resolution with you.
Due to the logistical difficulties of returning fresh produce, we prefer to offer replacement or seek an alternative solution where possible. A credit note will be issued in these circumstances. Once a deposit is paid and your goods are received by us, we will hold your goods at an external cold store until final payment is made. We will endeavour to keep goods at premium quality and may elect to freeze the goods to meet this expectation. Frozen and refrigerated goods are held at a cost of $17.00 per week plus GST. This holding cost will be payable by you on a weekly basis, and applies from your due date onwards (storage up to your due date is not charged). This cost will be deducted from any monies paid (including deposit and/or final balance) and applied each 7 day period, following A) due payment date; or B) final payment made awaiting delivery or collection (uncollected goods). Once the balance of your deposit or payment is depleted, goods will be available once all storage costs are paid by you, or, if expired, destroyed in line with our product storage policy, below.
Please read all shipping and delivery information carefully. Please do not submit your order until you understand all delivery charges associated. We reserve the right to withhold deposits for orders that fall outside outlined delivery areas, or where you deem delivery costs too high. Delivery costs are set by COOL COURIERS or similar (road) and VIRGIN AIR (air) and are outside our control. Please note that by submitting your order and accepting our terms and conditions you are agreeing that you are within available delivery/pick up areas and accept all costs in transporting your goods to you.
All products are checked carefully before dispatch. We cannot be held responsible for deterioration of the products due to the customer’s incorrect storage conditions, which may include but not be limited to – exposure to direct sunlight, frost, humidity or heat; incorrect transportation by the customer; incorrect storage by the customer; incorrect defrosting and/or cooking methods by the customer.
The customer should ensure that all produce is stored in appropriate conditions. All produce is stored and dispatched in accordance with our Certificate of Accreditation 124202000 under the Food Production (Safety) Act 2000.
Any uncollected orders held on your behalf will be destroyed once they reach their ‘best before’ date. We regret, we are unable to offer refunds on expired or uncollected items.
It is the customer’s responsibility to make sure they are available to receive any fresh produce on or by the agreed date and time; and/or any frozen product at an agreed time. Any fresh produce not received is the customers responsibility and no refunds issued for spoilage.
The customer will ensure the email address and delivery address is entered in full (including flat/apartment/house number, security entry code etc.) and that the address is complete and post code correct at the time the order is placed. When the delivery address is a company address, the company name must also be entered, along with the name of the recipient. If your products are undeliverable, we reserve the right to charge you for the costs incurred for the transport of your parcel. Where the email address has been entered incorrectly and we are unable to contact you, we reserve the right to cancel your order and withhold any deposit once a 3 month period has passed.
You are able to increase or combine your order up to 48 hours before date of collection. You are not able to decrease or cancel your order once your order has been processed.
All local (Brisbane) orders are sent via chilled courier. Deliveries to regional areas incur additional freight costs. Remote orders and orders outside QLD are sent via TOLL air express, or VIRGIN Air freight, see below. You agree to all delivery terms when submitting your order. All delivery information can be found here.
Interstate All interstate freight will be sent via COOL COURIERS (or similar) or VIRGIN AIR to your closest major airport.
We recommend all items be sent as frozen. All chilled and frozen goods are sent with the utmost care and attention, however, road freight sent other than Cool Couriers or other registered refrigerated courier is not insured for loss or damage. All Interstate orders are at your cost.
We are unable to guarantee specific delivery times. If you have a special time request please make this clear when placing your order and we will aim to accommodate where possible. If you are not available during normal business hours, please make alternative arrangements for the delivery. All goods must be received in person and cannot be left unattended. If no one is available to receive the goods any delivery fees for each subsequent return delivery attempt and any docking costs incurred are the responsibility of the receiver and will be required in full before subsequent delivery.
Claims for credits & returns must be made in writing within 24 hours of receipt of the goods. Goods must be either returned or available for pick up and must be in original packaging and unopened/unused. If we provide credit, our terms are strictly applicable. If you are experiencing financial difficulties please make contact to discuss.
Deposits are non-refundable once you have submitted your order and agreed you understand all delivery charges associated.
You are welcome to organise your own courier. All items requiring delivery must be paid for in full before delivery. This payment can be made via eft or an over the phone bank transfer. Credit card fees apply.
Payment and Pricing
Except where noted otherwise, the price displayed for products on our website represents the full wholesale price listed on the product itself, in accordance with standard industry practice. We endeavour to make sure pricing is correct at time of publishing, but reserve the right to change prices due to error or supplier changes. Hand Sourced accepts payments by bank transfer and credit card via invoice.
We respect the confidentiality of our subscribers. Appropriate measures have been taken to ensure that your personal information is respected and kept confidential at all times.
Any personal information collected from you is used solely for the purpose of Hand Sourced and is never shared with mailing lists, advertisers or other third parties.
When you visit handsourced.com.au or send e-mails to us, you are communicating with us electronically. Through this, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
You will not be subscribed to any newsletters or updates unless you opt in from your personal communication device. You consent to receive any agreements, notices, disclosures and other communications (collectively, “Notices”) to which these terms and conditions refer from us electronically, including without limitation by e-mail or by posting notices on this site. You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing.
To withdraw your consent to receive notices electronically, notify us of your withdrawal of such consent by email. In such event, all rights granted to you pursuant to these terms and conditions, including but not limited to shall automatically terminate.
Copyright and Intellectual Property
The Hand Sourced name and hashtags #HandSourced and #HandSourcedProduce, website (handsourced.com.au), including its sub-domains, copyright material, trademarks and registered trademarks, is the property of Hand Sourced.
All information and content available on this site and its look and feel, including but not limited to trademarks, such as service marks, features, functions, text, graphics, logos, button icons, images, digital downloads, data compilations and software, and the compilation and organisation thereof (collectively, the “Content”) is the property of Hand Sourced.
The compilation of all content on this site is the exclusive property of Hand Sourced and protected by International copyright law. All software used on this site is the property of Hand Sourced and/or Belle Design and therefore protected by international copyright law.
Handsourced.com.au, Hand Sourced, Hand Sourced Produce, Hand Sourced Provisions and other associated graphics, logos, page headers, button icons and scripts are trademarks, registered trademarks or trade dress of Hand Sourced. These trademarks and trade dress may not be used in connection with any product or service that is not Hand Sourced’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Hand Sourced.
As required under applicable law, neither the Content nor any portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.
Hand Sourced reserves the right to change website, policies and conditions at any time. We will endeavour to keep information on this site accurate and up to date, however, are not liable for any economic loss, inconvenience or damages arising from the use of this site. This site may contain typographical errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies or omissions without prior notice.
This website contains links to other sites to provide useful, topical information. Hand Sourced is not responsible for the content, accuracy or privacy policies of any linked external sites. The provision of a link to an external website does not constitute an endorsement or approval of that website or any of the products or services on that website.
License and Site Access