FREQUENTLY ASKED QUESTIONS
FOOD SERVICE:
Our wholesale food service list is fully available to hospitality business throughout Australia. Food service customers require an account to access bulk rates.
PUBLIC:
Website items are available to the public for online orders, and are delivered at the client’s cost. Members of the public can shop here and order any of the farmer direct products that fall within the Public Wholesale criteria.
We support farmers with transparent ethical and sustainable farming practices and best practice in animal husbandry. Many of our farms run on full biodynamic systems. Some are certified organic; others grow limited or seasonal produce with yields so small, organic certification becomes cost prohibitive.
We guarantee that each and every one of them is doing something ‘different’ – something that provides a valuable contribution to our supply chain. Each farm is family owned, the produce raised by those that run the land.
All our produce grows on pesticide, fertiliser, and herbicide free paddocks, preserved by sustainable, environmentally aware methodologies. Our animals are always pasture raised and able to roam free for their growing life. They are free from unnecessary antibiotics, chemical intervention, prophylactics or chemical growth hormones.
Wild harvested game is shot by qualified hunters under strict and stringent conditions. Mostly, our game is shot at night when the animal is at rest, in order to minimise any stress on the animal or flock/herd.
Yes. Please go here for delivery options and pricing for all public deliveries. You agree to all delivery terms when submitting your order.
DELIVERY FAQ
1. Where do you deliver? We deliver to all regions listed here by sub-contracted refrigerated courier services. Please get in touch if you need delivery outside these areas. Please note delivery may originate from Melbourne OR Brisbane, so please check the listing carefully.
2. How much does delivery cost? Depends on where you are. Delivery is set by the refrigerated couriers. See above.
3. How will my order be packed? All orders are packed by producers on farms and arrive in sealed boxes. Your produce will remain fresh and cold/frozen inside the courier service vehicle. Couriers can not leave fresh or frozen meat unattended, so please ensure someone will be available to receive.
If you have requested your item be delivered to an airport or meeting point, you will need to collect inside the detailed opening hours or your goods will begin to defrost.
That depends on what you have ordered, and if it is in stock. Generally, we suggest emailing us first if you are unsure; have a specific date pending (like the boss’s dinner!) or are after something in a hurry. Most of our animals have two or four legs and one head, and we can’t leave just one leg hopping around the paddock.
If you are going away when delivery is due, we may have facilities to hold your item frozen for you. This may incur a cost. Please, contact us to ask any questions about your order before assuming.
Once you place your order, we’ll send you an invoice, confirm your order and advise delivery date. You will be required to place a deposit at the time you place your order, with final payment due on or before delivery.
Hand Sourced takes payment via direct deposit to our bank account, or via credit card. These details will be provided to you at the time your order is placed online and again in your invoice. Your order will not be processed until your deposit is paid. Your final payment will be due before delivery.
Make sure you refer to the tabs at the bottom of the product description page (in the online store) to see how much each of the purchase options weighs in at. There are big differences between hot (live) weight, dressed (killed) weight, and butchered (ready to eat) weight. We only charge you for what you receive, and should there ever be an exception to this, we will clearly note this on the product tab.
No… and yes. Unless we grow an eye-fillet-only cow or a shoulder-only pig with a few extra legs, specific cuts are not available in bulk orders in some animals. We respect the whole animal and therefore, you will receive a whole, half or an equal quarter of any beast (except poultry). This includes all bones, trimmings and offcuts. All that remains is for you to confirm your collection or delivery options. Some items, such as venison, are available in MOQ (minimum order quantities) of cuts.
All items are packed in compliance with the SafeFood QLD, VIC and NSW requirements. Fresh animals are cryovaced (vacuum sealed) or airlock bagged after butchering, meaning you can eat, refrigerate or freeze as you desire. Your items will be packed in sealed cardboard boxes.
All items are stored under 2c for 3 days following delivery to our commercial premises. Items can be snap frozen at this stage. We hold a Certificate of Accreditation 124202000 under the Food Production (Safety) Act 2000. We are fully MSA compliant, hold Food Safety Supervisor certification, and all stored goods are managed offsite through one of either Queensland or Victorias’ premium cold stores.
Most of our farmers arrange delivery in person. You can meet them at the point of drop-off, or we can take you to them for a personal tour.
Please contact us to let us know and we will see what we can do!
Keep up-to-date! Stay in touch with special items, classes and farm tours by subscribing to the newsletter. Watch out for the member only farmer direct specials – they offer bulk buying opportunities at very low prices.
