The following information applies to members of the public accessing our herdshare | Buyers Group goods. Our Food Service division can be accessed here.
Orders and Enquiries:
Shirley Harring
orders@handsourced.com.au
Frequently Asked Questions
- How do I purchase?
- Is it organic?
- What are your opening hours?
- Do you deliver?
- How long will my order take?
- How do I pay you?
- Why not full payment?
- Do you have a payment plan system?
- I ordered 1/4 cow (or sheep, or goat). How much meat will I get?
- Can I order a specific cut?
- How is it packed?
- Can I meet the farmer?
- I know of a great product you should carry / farm you should visit!
- How does your Community Buyers Group work?
- How can I find out more about your events and special offers?
How do I purchase?
Our wholesale list is fully available to food service business throughout Australia. The ‘overflow’ – surplus items and goods excess to food service is available to the public for online orders. Items can be collected in person, or delivered at your cost. Food service customers require an account to access discounted and wholesale bulk rates. Members of the public can shop here from the comfort of home and order any of the farmer direct products that fall within our Buyer’s Group criteria. Place your order online and pay the deposit (if applicable). We’ll confirm your order and advise delivery/collection time.
Your order will be available for pick up from Clayfield, Brisbane or we can organise delivery (see below).
If you are looking to share in a whole cow, pig or sheep, once we receive your request, we’ll send out a farmer direct offer to the remainder of our group. Once we have enough takers, we’ll lock in your order. You are welcome to move this along by suggesting others to join you in your purchase.
Is it organic?
We support farmers with transparent ethical and sustainable farming practices and best practice in animal husbandry. Many of our farms run on full biodynamic systems. Some are certified organic; others grow limited or seasonal produce with yields so small, organic certification becomes cost prohibitive.
We guarantee that each and every one of them is doing something ‘different’ – something that provides a valuable contribution to our supply chain. Each farm is family owned, the produce raised by those that run the land.
All our produce grows on pesticide, fertiliser, and herbicide free paddocks, preserved by sustainable, environmentally aware methodologies. Our animals are always pasture raised and able to roam free for their growing life. They are free from unnecessary antibiotics, chemical intervention, prophylactics or chemical growth hormones.
Any wild caught game is shot by qualified hunters under strict and stringent conditions. Mostly, our game is shot at night when the animal is at rest, in order to minimise any stress on the animal or flock/herd.
Buyers Group Opening hours (Food Service hours can be found here)
Monday – Wednesday: 10am – 4pm by arrangement only
Thursday – Friday: 9am – 4pm.
Open weekends and public holidays by arrangement only.
Please note any waiting times as listed on the website; and in addition, delivery or collection requirements (such as pick up only items). Stocks may be seasonal and not always available, please contact us if in doubt. It is the purchasers’ responsibility to familiarise themselves with locational, seasonal, fiscal or quantity notes as listed on each product page.
Phone: 07 3862 2669
Email: orders@handsourced.com.au
Do you deliver?
Yes. All delivery based orders require a minimum delivery order value of $80.00. Please go here for delivery options and pricing.
We deliver all over Brisbane, Gold and Sunshine Coasts, and Toowoomba regions by a sub-contracted refrigerated courier service. Please get in touch if you need delivery outside these areas. Deliveries to regional areas may incur additional freight costs. Remote orders and orders outside QLD are sent via TOLL or VIRGIN air express, see below. You agree to all delivery terms when submitting your order.
Metro Brisbane (15k CBD radius)
$35.00 Delivery Fee (may vary)
Gold Coast
$40.00 Delivery Fee (may vary)
Brisbane (Outer) & Sunshine Coast
$40.00 Delivery Fee (may vary)
Toowoomba and surrounding areas
$55.00 Delivery Fee (may vary upwards depending on location)
Northern NSW
Freight charges will apply
Interstate
All interstate freight will be sent via Toll Express / Virgin Freight to your closest major airport. Rate estimations available here. Flight connections to minor airports can be arranged (by you) using Australia Post airfreight. Please read our shipping and delivery page here.
LOCAL DELIVERY FAQ
Please note: we require a minimum delivery order value of $80.00.
1. Where do you deliver? We deliver all over Brisbane, Gold and Sunshine Coasts, and Toowoomba regions by a sub-contracted refrigerated courier service. Please get in touch if you need delivery outside these areas.
2. How much does delivery cost? Depends on where you are. Delivery is set by the refrigerated courier. See above.
3. How will my order be packed? All orders are packed in a sealed box. Your produce will remain fresh and cold inside the courier service vehicle. Couriers can not leave fresh or frozen meat unattended, so please ensure someone will be available to receive. We mostly use recycled boxes.
INTERSTATE DELIVERY FAQ
Please note: we require a minimum delivery order value of $80.00.
1. Where do you deliver? Air freighted deliveries can be made to all airports listed here here on an ‘airport to airport’ basis. Please refer to our delivery options and pricing page or contact us for more information.
2. How much does delivery cost? Depends on where you are. Delivery is set by the airline. A short cost guide is available here: Customer Service or FAQs page for our delivery options and pricing or contact us.
3. How will my order be packed? All orders are packed in a sealed box. Your produce will remain fresh and cold (or frozen) inside the courier service vehicle. You will need to collect inside the detailed opening hours or your goods will begin to defrost. We mostly use recycled boxes.
How long will my order take?
That depends on what you have ordered, and if it is in stock. Generally, we suggest emailing us first if you are unsure; have a specific date pending (like the boss’s dinner!) or are after something in a hurry. We buy whole animals from the farmer, directly. Then, we have it butchered by our own recommended butchers. This means we may have to wait until all 4 quarters of the cow is spoken for, or all cuts of lamb are allocated. Most of our animals have four legs and one head, and we can’t leave just one leg hopping around the paddock.
If you are going away when delivery is due, we may have facilities to hold your item frozen for you. This may incur a cost. Please, contact us to ask any questions about your order before assuming.
How do I pay you?
Once you place your order, we’ll send you payment options, confirm your order and advise delivery (to us) and the collection (for you) date and time. You will be required to place a deposit at the time you place your order, with final payment due on or before collection or delivery.
Hand Sourced prefers payment via direct deposit to our bank account. These bank details will be provided to you at the time your order is placed online. Your order will not be processed until your deposit is paid. Your final payment will be due before collection or delivery. Alternatively, we accept payment via credit card (a surcharge applies) or cash on collection. We will contact you to discuss payment and collection options.
Why not full payment?
All animals weigh different amounts. Variations in animals of the same breed can be up to 30%. To make sure we don’t overcharge you, you pay a deposit, which secures your order. The remainder is payable depending on the weight of your finished product.
Do you have a payment plan system?
Yes, we do. Contact us to arrange the details. We’ll provide you with an account number and name specific to you. You can deposit as much or as little as you wish, on a weekly, fortnightly, monthly or irregular basis. There is no minimum amount or timeframe applicable, and there are no fees attached. Provided you have enough credit in the system you are free to purchase or order what you desire. Monies deposited are not refundable, but are offered as credit.
Terms are COD. 14 day accounts are available for approved applicants. Interest may be applied to overdue accounts. Payments can be made by EFT, cheque, cash, or by credit card with our office. Please note surcharges apply for credit cards. Goods remain the property of Hand Sourced until invoices are fully paid.
I ordered 1/4 cow (or sheep, or goat). How much meat will I get?
Make sure you refer to the tabs at the bottom of the product description page (in the online store) to see how much each of the purchase options weighs in at. There are big differences between hot (live) weight, dressed (killed) weight, and butchered (ready to eat) weight. We only charge you for what you receive, and should there ever be an exception to this, we will clearly note this on the product tab.
Can I order a specific cut?
No… and yes. Unless we grow an eye-fillet-only cow or a shoulder-only pig with a few extra legs, specific cuts are not available in bulk orders. We respect the whole animal and therefore, you will receive a whole, half or an even-quarter of any beast (except poultry). This includes all bones, trimmings and offcuts. All that remains is for you to confirm your collection or delivery options.
If you are looking for specific cuts, take a look in our freezer when you pick up your order – excess stock from food service orders can be found here, and often there are limited cuts available.
How is it packed?
All items are packed in compliance with the SafeFood QLD requirements. Fresh animals are cryovaced (vacuum sealed) or airlock bagged after butchering, meaning you can take home to eat, refrigerate or freeze as you desire. Your items will be packed in Styrofoam boxes; bagged and in cardboard boxes; or smaller items, in commercial bags.
All items are stored under 2c for 3 days following arrival and if not collected, are moved to our offsite commercial snap freezing system. We hold a Certificate of Accreditation 124202000 under the Food Production (Safety) Act 2000. We are fully MSA compliant, hold Food Safety Supervisor certification, and all stored goods are managed offsite through one of Queenslands’ premium cold stores.
Can I meet the farmer?
Most of our farmers arrange delivery in person. You can meet them at the point of drop-off, or we can take you to them for a personal tour.
I know of a great product you should carry / farm you should visit!
Please contact us to let us know and we will see what we can do!
How does your Herdshare | Buyers Group work?
Food service ‘overflow’ items – that are whole or parts of animals surplus to our food service requirements can be accessed directly at close to wholesale pricing. Simply sign up and wait to see what goods are next on offer. Herdshare interest? If you are looking to share in the co-op farm share and split a whole cow, pig or sheep, once we receive your request we’ll send out a farmer direct offer to the remainder of our group. Once we have enough takers, we’ll lock in your order. You are welcome to move this along by suggesting to others they join you in your purchase. The directions are here – and it’s easy!
How can I find out more about your events and special offers?
Keep up-to-date! Stay in touch with special items, classes and farm tours by subscribing to the newsletter. Watch out for the member only farmer direct specials – they offer bulk buying opportunities at very low prices.
